You can find detailed information about SuCo in this section
Is SuCo an original product?
SuCo is designed by and registered as a utility model under our company, and has been exclusively produced in the facilities of Korozo Packaging in Türkiye since 2015 in line with our product developments.
Are your products guaranteed?
The warranty period for SuCo is 1 year. If you have any issues regarding the products within the warranty period, you can contact us at email@example.com to request a review. You must include your order number (starting with a “#”) in your e-mail. Products without an invoice and/or order number are not eligible for review.
How can I be sure SuCo is healthy?
SuCo is produced by Korozo Ambalaj Sanayi ve Ticaret A.Ş. in accordance with European Union and Commission regulations (EC 1935/2004, EU 10/2011, EC 2023/2006 and EC 1895/2005) and American Food and Drug Administration norms (FDA Section 21 CFR).
What is SuCo’s material structure?
SuCo consists of PE (Polyethylene), OPA (Oriented Polyamide) and PET inside and out. This means water does not contact with PET. The healthy nature of SuCo comes from these material properties. SuCo is also free of BPA, aldehyde and GMO, heavy metal waste, lead.
Care and Use Instructions
In this section, you can find recommendations regarding SuCo's care and use.
How much water can SuCo hold?
SuCo holds about 600ml water. After uncapping it for the first time, remember to blow into SuCo to inflate it.
Can I fill SuCo with a hot liquid?
You can put lukewarm water in SuCo at a maximum temperature of 30-40°C
Is SuCo recyclable?
The answer to this question will hopefully change to YES in the near future. Currently, we promote DIY (do it yourself) projects on our social media accounts which will enable the reuse of SuCos that can no longer be used for their original purpose. We collect SuCos that have a defect that cannot be delivered to the end consumer or that are out of use, and, under different projects, we send them to those in need who have access to water but do not have a means of consuming water.
How long can I use SuCo?
You can use SuCo for a minimum of one year. After one year a SuCo will still remain usable, but their longevity depends on user habits and frequency of use.
Can I use a new SuCo right away? Do I need to clean it first?
You can always rinse your SuCo with water before using it, if you wish. After uncapping it for the first time, remember to blow into SuCo to inflate it.
How can I clean SuCo?
Since water can contain microorganisms which produce bacteria, we recommend cleaning a SuCo every other day with water and white vinegar.
Can I freeze SuCo?
You can freeze SuCo. Please make sure that it’s not filled with water completely so that it will not be damaged when frozen.
How durable is SuCo? Can it explode? Can it tear?
SuCo's durability tests are carried out before leaving the factory. High pressures are required to cause SuCo to explode. SuCo will not puncture or tear unless pierced with a sharp object. However, the level of impact SuCo may receive when it is dropped by its user cannot be predicted. Our company is not responsible for any damage caused by falling.
Order and Delivery
In this section, you can find detailed information about the order and delivery processes for SuCo.
What are the payment options?
We take all credit and debit cards at SuCo. You can make your payments with Iyzico Secure Payment.
Where can I find information about my order?
Updates are sent to the e-mail address you provide when ordering, and the shipping tracking code allows you to track your order.
When will my order be shipped?
The shipment schedule may vary depending on the peak order periods and campaigns.
How long is the order delivery time?
Order delivery time varies from 7 to 10 working days. This may vary depending on peak campaign periods.
Can I request a change on my active order?
If the products on your order have not been shipped, you can request a change by sending an e-mail to firstname.lastname@example.org, specifying your order number starting with "#".
Can I cancel my active order?
If the products of your order have not been shipped, you can request the cancellation of your order by sending an e-mail to email@example.com, specifying your order number starting with "#". For shipped orders, you need to follow the return policy.
What should I pay attention to when accepting my order?
You need to open and check your product in front of the delivery staff If the product has been damaged, you should get this recorded as a report by the courier company and reject the shipment. Remember that when you accept and receive the product, you also accept that the delivery company has duly fulfilled their duty.
Do you do gift wrapping?
Your orders are carefully packaged in a product specific cloth-pouch. For this reason, we do not have a gift package option.
I will send my order as a gift, can I separate the invoice in this case?
Your invoice is not included in the package as a paper copy and is instead sent to the e-mail address created in the order in "e-archive / e-invoice" format.
How can I track my parcel?
When your package is delivered to the parcel, shipping tracking information will be sent to you via E-mail. Your shipment code will be active when it is processed by the shipping company and the barcode created as a result of this process is scanned.
What can I do for late or failed orders?
For late orders, you can send an e-mail to firstname.lastname@example.org and specifying your order number starting with "#". You can get detailed information about your order’s progress, cancel or redirect your order.
How much is the shipping cost?
Shipping is free for orders #35 and above. A shipping fee of £5.50 is applied for orders below.
Returns and Replacements
In this section you can find detailed information about SuCo’s return&refund policy.
Can I replace or return a product which I ordered?
You can return or replace uncapped, unused and undamaged products within 14 days.
How much is the shipping cost for product return and replacement?
For the products to be replaced, the shipping cost will be paid by the customer. For returns, you can ship the products you have purchased free of charge by within 14 days after receipt. The cost of shipments made with companies other than belongs to the customer. When returning your product, do not forget to attach a note with your order number starting with “#” to your package.
Support and Contact
In this section, you can find out how to reach us for your questions and support requests.
How can I contact support?
You can reach us between 09:00 - 17:00 on weekdays by sending an e-mail to email@example.com.
I Forgot My Password, now what?
Click on the "Forgot password" link on the member login page and enter the e-mail address you used while registering. Shortly, an e-mail will be sent to the e-mail address you provided with the instructions.
Brand Collaboration and Corporate Sales
In this section, you can find out how to reach us for collaboration and projects.
For SuCo collaboration and corporate sales
For collaborations and corporate sales please contact us via firstname.lastname@example.org