About SuCo
You can find detailed information about SuCo in this section
What makes SuCo bottles different?
SuCo bottles are foldable, lightweight, and made with recycled materials – perfect for on-the-go lifestyles. They collapse when empty and are designed to replace single-use plastic without weighing you down.
Are SuCo bottles safe to use?
Yes. All our bottles are BPA-free and made with food-grade, non-toxic materials that are safe for everyday use.
How much water does a SuCo bottle hold?
Each SuCo bottle holds 600ml when full and folds flat when empty, making it easy to carry in your bag or pocket. After opening the lid for the first time, remember to blow into SuCo and inflate it.
How do I clean my SuCo bottle?
It's simple. To clean, fill the bottle with water and add a tablespoon of white vinegar. Give it a good shake and then pour it out. Let the bottle air dry with the cap off.
Is it safe to freeze my SuCo or fill it with hot liquids?
You can safely freeze your SuCo - just make sure not to fill it all the way, so it has room to expand without damage. For warm liquids, use lukewarm water only (up to 30–40°C)
Are SuCo products recyclable?
Yes, most of our products are made from recyclable materials. We design with circularity in mind and aim to keep our environmental footprint as low as possible.
What’s the Watercycle collection made from?
Our Watercycle raincoat, bucket hat and scarf are made from 100% recycled plastic. It’s waterproof, durable, and designed to fold down into compact sizes for easy storage.
Where are SuCo products made?
Our products are responsibly made in Turkey using eco-conscious manufacturing processes that help reduce waste and emissions.
Do you ship outside the UK?
Currently, we ship across the UK. We're working on expanding international shipping options – sign up to our newsletter for updates.
How long does delivery take?
Delivery usually takes 7 to 10 business days. Please note that this may vary during peak campaign periods.
I’m sending my order as a gift. Will the invoice be included in thepackage?
Don’t worry — we don’t include printed invoices in the package. Your invoice will be sent to the email address provided during checkout as an e-archive/e-invoice.
Can I cancel an order I’ve already placed?
If your order hasn’t been shipped yet, you can request a cancellation by emailing hello@suco.uk . However, if your order has already been shipped, you’ll need to follow the return or exchange process.
Can I return or exchange a product?
Yes! You can return or exchange any unused, undamaged, and uncapped product within 14 days of delivery.
How does the SuCo x ecording partnership work?
Every SuCo purchase helps fund seedballs, launched into the wild by drones through our ecording partnership. It’s part of our rewilding and environmental impact mission.
How do I contact customer service?
You can email us at hello@suco.uk. Our team aims to respond within 48 hours.
How can I get in touch for corporate purchases or collaboration inquiries?
For all corporate purchases or partnership requests, please contact us at sales@suco.uk
Care and Use Instructions
In this section, you can find recommendations regarding SuCo's care and use.
How much water can SuCo hold?
SuCo holds about 600ml water. After uncapping it for the first time, remember to blow into SuCo to inflate it.
Can I fill SuCo with a hot liquid?
You can put lukewarm water in SuCo at a maximum temperature of 30-40°C
Is SuCo recyclable?
The answer to this question will hopefully change to YES in the near future. Currently, we promote DIY (do it yourself) projects on our social media accounts which will enable the reuse of SuCos that can no longer be used for their original purpose. We collect SuCos that have a defect that cannot be delivered to the end consumer or that are out of use, and, under different projects, we send them to those in need who have access to water but do not have a means of consuming water.
How long can I use SuCo?
You can use SuCo for a minimum of one year. After one year a SuCo will still remain usable, but their longevity depends on user habits and frequency of use.
Can I use a new SuCo right away? Do I need to clean it first?
You can always rinse your SuCo with water before using it, if you wish. After uncapping it for the first time, remember to blow into SuCo to inflate it.
How can I clean SuCo?
Since water can contain microorganisms which produce bacteria, we recommend cleaning a SuCo every other day with water and white vinegar.
Can I freeze SuCo?
You can freeze SuCo. Please make sure that it’s not filled with water completely so that it will not be damaged when frozen.
How durable is SuCo? Can it explode? Can it tear?
SuCo's durability tests are carried out before leaving the factory. High pressures are required to cause SuCo to explode. SuCo will not puncture or tear unless pierced with a sharp object. However, the level of impact SuCo may receive when it is dropped by its user cannot be predicted. Our company is not responsible for any damage caused by falling.
Order and Delivery
In this section, you can find detailed information about the order and delivery processes for SuCo.
What are the payment options?
We take all credit and debit cards at SuCo. You can make your payments with Iyzico Secure Payment.
Where can I find information about my order?
Updates are sent to the e-mail address you provide when ordering, and the shipping tracking code allows you to track your order.
When will my order be shipped?
The shipment schedule may vary depending on the peak order periods and campaigns.
How long is the order delivery time?
Order delivery time varies from 7 to 10 working days. This may vary depending on peak campaign periods.
Can I request a change on my active order?
If the products on your order have not been shipped, you can request a change by sending an e-mail to hello@suco.uk, specifying your order number starting with "#".
Can I cancel my active order?
If the products of your order have not been shipped, you can request the cancellation of your order by sending an e-mail to hello@suco.uk, specifying your order number starting with "#". For shipped orders, you need to follow the return policy.
What should I pay attention to when accepting my order?
You need to open and check your product in front of the delivery staff If the product has been damaged, you should get this recorded as a report by the courier company and reject the shipment. Remember that when you accept and receive the product, you also accept that the delivery company has duly fulfilled their duty.
Do you do gift wrapping?
Your orders are carefully packaged in a product specific cloth-pouch. For this reason, we do not have a gift package option.
I will send my order as a gift, can I separate the invoice in this case?
Your invoice is not included in the package as a paper copy and is instead sent to the e-mail address created in the order in "e-archive / e-invoice" format.
How can I track my parcel?
When your package is delivered to the parcel, shipping tracking information will be sent to you via E-mail. Your shipment code will be active when it is processed by the shipping company and the barcode created as a result of this process is scanned.
What can I do for late or failed orders?
For late orders, you can send an e-mail to hello@suco.uk and specifying your order number starting with "#". You can get detailed information about your order’s progress, cancel or redirect your order.
How much is the shipping cost?
Shipping is free for orders #35 and above. A shipping fee of £5.50 is applied for orders below.
Returns and Replacements
In this section you can find detailed information about SuCo’s return&refund policy.
Can I replace or return a product which I ordered?
You can return or replace uncapped, unused and undamaged products within 14 days.
How much is the shipping cost for product return and replacement?
For the products to be replaced, the shipping cost will be paid by the customer. For returns, you can ship the products you have purchased free of charge by within 14 days after receipt. The cost of shipments made with companies other than belongs to the customer. When returning your product, do not forget to attach a note with your order number starting with “#” to your package.
Support and Contact
In this section, you can find out how to reach us for your questions and support requests.
How can I contact support?
You can reach us between 09:00 - 17:00 on weekdays by sending an e-mail to hello@suco.uk.
I Forgot My Password, now what?
Click on the "Forgot password" link on the member login page and enter the e-mail address you used while registering. Shortly, an e-mail will be sent to the e-mail address you provided with the instructions.
Brand Collaboration and Corporate Sales
In this section, you can find out how to reach us for collaboration and projects.
For SuCo collaboration and corporate sales
For collaborations and corporate sales please contact us via hello@suco.uk