SuCo is designed by and registered as a utility model under our company, and has been exclusively produced in the facilities of Korozo Packaging in Türkiye since 2015 in line with our product developments.

The warranty period for SuCo is 1 year. If you have any issues regarding the products within the warranty period, you can contact us at hello@suco.uk to request a review. You must include your order number (starting with a “#”) in your e-mail. Products without an invoice and/or order number are not eligible for review.

SuCo is produced by Korozo Ambalaj Sanayi ve Ticaret A.Ş. in accordance with European Union and Commission regulations (EC 1935/2004, EU 10/2011, EC 2023/2006 and EC 1895/2005) and American Food and Drug Administration norms (FDA Section 21 CFR).

SuCo consists of PE (Polyethylene), OPA (Oriented Polyamide) and PET inside and out. This means water does not contact with PET. The healthy nature of SuCo comes from these material properties. SuCo is also free of BPA, aldehyde and GMO, heavy metal waste, lead.

SuCo holds about 600ml water. After uncapping it  for the first time, remember to blow into SuCo to inflate it.

You can put lukewarm water in SuCo at a maximum temperature of 30-40°C

The answer to this question will hopefully change to YES in the near future. Currently, we promote DIY (do it yourself) projects on our social media accounts which will enable the reuse of SuCos that can no longer be used for their original purpose. We collect SuCos that have a defect that cannot be delivered to the end consumer or that are out of use, and, under different projects, we send them to those in need who have access to water but do not have a means of consuming water.

You can use SuCo for a minimum of one year. After one year a SuCo will still remain usable, but their longevity depends on user habits and frequency of use.

You can always rinse your SuCo with water before using it, if you wish. After uncapping it for the first time, remember to blow into SuCo to inflate it.

Since water can contain microorganisms which produce bacteria, we recommend cleaning a SuCo every other day with water and white vinegar.

You can freeze SuCo. Please make sure that  it’s not filled with water completely so that it will not be damaged when frozen.

SuCo's durability tests are carried out before leaving the factory. High pressures are required to cause SuCo to explode. SuCo will not puncture or tear unless pierced with a sharp object. However, the level of impact SuCo may receive when it is dropped by its user cannot be predicted. Our company is not responsible for any damage caused by falling.

We take all credit and debit cards at SuCo. You can make your payments with Iyzico Secure Payment.

Updates are sent to the e-mail address you provide when ordering, and the shipping tracking code allows you to track your order.

The shipment schedule may vary depending on the peak order periods and campaigns.

Order delivery time varies from 7 to 10 working days. This may vary  depending on peak campaign periods.

If the products on your order have not been shipped, you can request a change by sending an e-mail to hello@suco.uk, specifying your order number starting with "#".

If the products of your order have not been shipped, you can request the cancellation of your order by sending an e-mail to hello@suco.uk, specifying your order number starting with "#". For shipped orders, you need to follow the return policy.

You need to open and check your product in front of the delivery staff If the product has been damaged, you should get this recorded as a report by the courier company and reject the shipment. Remember that when you accept and receive the product, you also accept that the delivery company has duly fulfilled their duty.

Your orders are carefully packaged in a product specific cloth-pouch. For this reason, we do not have a gift package option.

Your invoice is not included in the package as a paper copy and is instead sent to the e-mail address created in the order in "e-archive / e-invoice" format.

When your package is delivered to the parcel, shipping tracking information will be sent to you via E-mail. Your shipment code will be active when it is processed by the shipping company and the barcode created as a result of this process is scanned.

For late orders, you can send an e-mail to hello@suco.uk and specifying your order number starting with "#". You can get detailed information about your order’s progress, cancel or redirect your order.

Shipping is free for orders #35 and above. A shipping fee of £5.50 is applied for orders below.

You can return or replace uncapped, unused and undamaged products within 14 days.

For the products to be replaced, the shipping cost will be paid by the customer. For returns, you can ship the products you have purchased free of charge by within 14 days after receipt. The cost of shipments made with companies other than belongs to the customer. When returning your product, do not forget to attach a note with your order number starting with “#” to your package.

You can reach us between 09:00 - 17:00 on weekdays by sending an e-mail to hello@suco.uk.

Click on the "Forgot password" link on the member login page and enter the e-mail address you used while registering. Shortly, an e-mail will be sent to the e-mail address you provided with the instructions.

For collaborations and corporate sales please contact us via hello@suco.uk